Refund policy
At Love + Chocolate, we take great care in selecting, packing, and shipping every order. Because chocolate is a perishable food product, we do not accept returns of shipped merchandise and all sales are considered final. Please read the Shipping Terms and Conditions carefully before placing your order.
Returns
For food safety reasons, we cannot accept returns of chocolate or other edible products once they have been shipped or delivered. Please review our Return and Refund Policy.
Refunds
Refunds are not provided for:
- Melted chocolate resulting from weather conditions during transit
- Delays caused by the shipping carrier
- Incorrect delivery addresses provided by the customer
- Personal taste preferences or product selection decisions
- Packages that have been left unattended after delivery
We encourage customers to review shipping options carefully and monitor tracking information to help ensure successful delivery.
Damaged or Missing Orders
If your order arrives significantly damaged or if your package is lost in transit, please contact us within 48 hours of delivery (or expected delivery) at info@loveandchocolateshop.com.
Please include:
- Your order number
- A description of the issue
- Photographs of any damage, including the shipping box and contents
We review these situations on a case-by-case basis and may work directly with the carrier to investigate the claim. If a claim is approved, we may, at our sole discretion, offer a replacement, store credit, or refund.
Questions
If you have any questions about your order, please contact us at info@loveandchocolateshop.com. We are always happy to help and will do our best to find a reasonable solution whenever possible.