Shipping Policy
--- Please read carefully. By purchasing the product in this webstore, you agree to the terms below. ----
Ensuring Product Quality
We treat your shipment with the greatest of care. We specially package and ship your gift so that it will arrive in perfect condition. Please review the shipping terms and policies below to understand your responsibilities in ensuring the best possible experience.
Shipping
Our chocolates are shipped from Love + Chocolate, 1397 N. Main Street, Walnut Creek, California by USPS Priority Mail to any destination in the US except Alaska and Hawaii. We cannot ship to P.O. Boxes, APOs, FPOs, Alaska, Hawaii, or foreign addresses. We are not responsible for damages, losses or delays caused by USPS or customer negligence.
Love + Chocolate is not responsible for the product after it has been handed over to the carrier (USPS). The customer is responsible for ensuring timely receipt of the product and mitigating any weather, theft, physical or other damages at the destination. The customer should make sure that someone will be available to receive the package at the time of delivery. Please also consider the weather at your order’s destination when choosing shipping options.
Order processing
All orders placed before 12:00pm PST Monday through Thursday will be processed that same day. If your order is placed after 12:00pm PST, please allow 24 hours for processing. To ensure your product arrives in the best condition we only process shipments Monday through Thursday and avoid weekend travel times and deliveries. We cannot guarantee Monday deliveries on any order. We may elect to require a signature for delivery and hold the shipment if there is a chance of heat damage.
Future Delivery Dates
To place an order with a future ship date please contact us directly at (925) 932-6666, Mon-Sat 10:00-5:00 PST.
Shipping in Summer Months and to Warm Weather Destinations
From May 1 to November 1, when outside temperatures exceed 75 degrees, we will use heat sheets and/or thermal envelopes and frozen gel packs in an effort to keep your orders in the same condition as when they left the shop. However, when it is intensely hot even our best efforts are not always perfect. In these cases of hot weather, we strongly encourage the use of overnight shipping. Despite our efforts, we are not responsible for any heat damage that that might occur for 2-day air or ground shipments, and/or if the recipient is not present at the time of the delivery resulting in extended exposure to the sun and/or heat. In addition, we may elect to delay shipping an order if the chance of heat damage is likely. Please call us at 925-932-6666 in order to calculate your overnight shipping fee.
Incorrect Address Fee
Please review your addresses carefully before submitting - we will charge an additional $12 for incorrect addresses that have to be re-shipped.
Love + Chocolate Satisfaction Guarantee
If for any reason your order does not meet with your satisfaction, contact us by email and enclose pictures for a prompt, courteous response. However, we cannot replace a shipment when the damage is caused by USPS or if the shipment was damaged after arrival, or if USPS did not deliver on time/perform as contracted.
Holiday Shipping
Delays with many shipping carriers can occur during holiday seasons. Please take this into consideration and plan ahead to ensure your shipments arrive on time. During holidays like Christmas and Valentines, USPS may extend their ground shipping times and we cannot guarantee their on-time performance. We are also subject to Force Majeure and issues that the shipping company may face. We apologize for any inconvenience this may cause you.
Covid-19
There have been delivery delays to various parts of the country and to specific cities due to the ongoing pandemic. As such, we are not responsible for any delays, and resulting damage, that might occur during this unique and uncertain time.