Shipping Policy

 

--- Please read carefully. By purchasing the product in this webstore, you agree to the terms below. ----

Ensuring Product Quality

We treat your shipment with the greatest of care. We specially package and ship your gift so that it will arrive in perfect condition. Please review the shipping terms and policies below to understand your responsibilities in ensuring the best possible experience.

Shipping

Our chocolates are shipped from Love + Chocolate, 1397 N. Main Street, Walnut Creek, California by FedEx to any destination in the US except Alaska and Hawaii. We cannot ship to P.O. Boxes, APOs, FPOs, Alaska, Hawaii, or foreign addresses. We are not responsible for damages, losses or delays caused by FedEx or customer negligence - please refer to www.Fedex.com to review their shipping terms and damages information.

Love + Chocolate is not responsible for the product after it has been handed over to the carrier (FedEx). The customer is responsible for ensuring timely receipt of the product and mitigating any weather, theft, physical or other damages at the destination. The customer should make sure that someone will be available to receive the package at the time of delivery. Please also consider the weather at your order’s destination when choosing shipping options.

Order processing

All orders placed before 12:00pm PST Tuesday through Thursday will be processed that same day. If your order is placed after 12:00pm PST, please allow 24 hours for processing. To ensure your product arrives in the best condition we only process shipments Tuesday through Thursday and avoid weekend deliveries. We cannot guarantee Monday deliveries on any order. We may elect to require a signature for delivery and hold the shipment if there is a chance of heat damage.

Future Delivery Dates

To place an order with a future ship date please contact us directly at (925) 932-6666, Tues-Sat 9:00-5:00 PST.

Shipping in Summer Months and to Warm Weather Destinations

From May 1 to November 1, when outside temperatures exceed 75 degrees, we strongly encourage the use of overnight shipping. We are not responsible for heat damages for 2-day air or ground shipments, and/or if the recipient is not present at the time of the delivery. Please call us at 925-932-6666 in order to calculate your overnight shipping fee.

Incorrect Address Fee

Please review your addresses carefully before submitting - we will charge an additional $12 for incorrect addresses. We strongly recommend signing up for the FedEx Shipping Manager service which allows the recipient to control the delivery dates and hold the shipments at FedEx locations if necessary.

Love + Chocolate Satisfaction Guarantee

If for any reason your order does not meet with your satisfaction, contact us by email and enclose pictures for a prompt, courteous response. However, we cannot replace a shipment when the damage is caused by FedEx or if the shipment was damaged after arrival, or if FedEx did not deliver on time/perform as contracted.

Holiday Shipping

Delays with many shipping carriers can occur during holiday seasons. Please take this into consideration and plan ahead to ensure your shipments arrive on time. During holidays like Christmas and Valentines, FedEx may extend their ground shipping times and we cannot guarantee their on-time performance. We are also subject to Force Majeure and issues that the shipping company may face. We apologize for any inconvenience this may cause you. 

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